** In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at https://www.mcxindia.com/Investor-Services . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

1. Basic details of the SB such as registration number, registered address of Head Office and branches if any -

2. Grievance Redressal Escalation Matrix for all Exchanges, DP, and Research Analysts

3. Escalation Matrix -

3. Names and contact details of all Key Managerial Personnel including the Compliance Officer-

Client Bank in Equity

** Investors are requested to note that Stock broker (Bonanza Portfolio Limited) is permitted to receive/pay money from/to investor through designated bank accounts only named as client bank accounts. Stock broker (Bonanza Portfolio Limited) is also required to disclose these client bank accounts to Stock Exchange. Hence, you are requested to use following client bank accounts only for the purpose of dealings in your trading account with us. The details of these client bank accounts are also displayed by Stock Exchanges on their website under "Know/ Locate your Stock Broker".

Client Bank in Commodity

** Investors are requested to note that Stock broker (Bonanza Commodity Brokers Pvt. Ltd) is permitted to receive/pay money from/to investor through designated bank accounts only named as client bank accounts. Stock broker (Bonanza Commodity Brokers Pvt. Ltd) is also required to disclose these client bank accounts to Stock Exchange. Hence, you are requested to use following client bank accounts only for the purpose of dealings in your trading account with us. The details of these client bank accounts are also displayed by Stock Exchanges on their website under "Know/ Locate your Stock Broker".

OWN Branch List

Authorised Person's Name List

LOCATE NEAREST BRANCH

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Our Location

** For any assistance required with regards to your Trading and DP Account, please contact toll free helpline +91 022-68363775 / 739 / 708 or Email us on customercare@bonanzaonline.com.

** For any grievances/dispute, Email us on grievances@bonanzaonline.com.

** For any DP related complaints, Email us on dpgrievance@bonanzaonline.com.

** For any Merchant Banking complaints, Email us at mbgrievances@bonanzaonline.com.

** For any EDIS Revoke related Mail, Email us on Edis.revoke@bonanzaonline.com .

** CDSL's e-voting API Facility pls click - https://evoting.cdslindia.com/Evoting/EvotingLogin.

** NSDL’s e-voting API Facility pls click - https://www.evoting.nsdl.com/.

** NSDL IDeAS facility Pls Click - https://eservices.nsdl.com.

** SMART ODR portal Pls Click - https://smartodr.in/login.

** SEBI SCORES Portal Pls Click - https://scores.sebi.gov.in/.

** Track your Ticket Pls Click - https://support.bigul.co/support/login.